Terms & Conditions
1. About Casa de la Montaña
Casa de la Montaña is a boutique holiday accommodation located in Andalusia, Spain, offering individual apartment rentals as well as the option to book the entire property, subject to availability.
Throughout these Terms & Conditions:
"Casa de la Montaña", "we", "our", or "us" refers to the property owner and operator.
"Guest", "you", or "your" refers to any person making a booking or staying at the property.
2. Booking and Payment
A booking becomes confirmed once:
1. The reservation request has been accepted by Casa de la Montaña.
2. Any required payment or deposit has been successfully received.
Guests are responsible for providing accurate contact and booking information. Incorrect information may result in delays, booking issues, or cancellation.
We reserve the right to decline reservation requests at our discretion.
3. Prices and Availability
All prices displayed on our website are shown in Euros (€) unless otherwise stated.
While we make every effort to ensure pricing and availability are accurate, errors may occasionally occur. In the event of an obvious pricing mistake or technical error, we reserve the right to correct the error and, if necessary, cancel the booking with a full refund.
4. Cancellation Policy
We believe a fair cancellation policy should protect both our guests and our small family-run accommodation.
Guest Cancellations
More than 30 days before arrival
Full refund of all amounts paid, excluding any non-refundable payment processing fees where applicable.
14–30 days before arrival
50% refund of the total booking amount.
Less than 14 days before arrival
No refund.
Early Departure
If a guest decides to leave before the scheduled checkout date, no refund will be provided for unused nights.
Exceptional Circumstances
We understand that unexpected events can occur. In exceptional cases, we may, at our sole discretion, offer alternative dates, partial refunds, or booking credits.
We strongly recommend obtaining appropriate travel insurance to cover cancellations, illness, travel disruptions, or other unforeseen circumstances.
5. Changes by Casa de la Montaña
In the unlikely event that we are unable to honour a confirmed reservation due to circumstances beyond our control, maintenance issues, force majeure, or operational reasons, we will make every reasonable effort to:
Offer an alternative apartment within Casa de la Montaña.
If no suitable apartment is available, assist in finding comparable accommodation in the local area at a similar price point.
If no acceptable alternative can be arranged, provide a full refund of payments received.
Our liability shall be limited to the amount paid for the reservation.
6. Double Booking Protection
Although our booking systems are designed to prevent conflicts, technical issues may occasionally result in a double booking.
If a double booking occurs, Casa de la Montaña reserves the right to cancel one of the affected reservations.
In such cases, we will:
First attempt to offer an alternative apartment within Casa de la Montaña.
If this is not possible, make reasonable efforts to secure comparable accommodation in the area at the same or a similar price.
If no suitable alternative can be found, issue a full refund.
We sincerely apologise in advance for any inconvenience caused by such rare situations.
7. Check-In and Check-Out
Unless otherwise agreed:
Check-in: between 15:00 and 21:00
Check-out: before 10:00
Guests must comply with any arrival instructions provided before check-in.
Late departures may incur additional charges if they impact incoming reservations.
8. Occupancy and House Rules
Guests agree to:
Respect the property, its furnishings, and facilities.
Respect neighbours, local residents, and other guests.
Observe quiet hours where applicable.
Use the accommodation only for lawful holiday purposes.
Leave the property in a reasonably tidy condition upon departure.
The number of guests staying at the property may not exceed the number specified in the reservation.
Subletting or transferring bookings to third parties without permission is prohibited.
9. Behaviour and Right to Remove Guests
Casa de la Montaña aims to provide a peaceful and enjoyable environment for all guests.
We reserve the right to refuse accommodation, terminate a stay, or require guests to leave immediately if they:
Violate these Terms & Conditions.
Cause excessive disturbance, nuisance, or noise.
Engage in illegal, dangerous, abusive, or threatening behaviour.
Damage the property.
Endanger other guests, neighbours, staff, or the property itself.
In such cases:
No refund will be provided.
Guests may be held responsible for any resulting damages, costs, or losses.
10. Damage and Liability
Guests are responsible for any damage caused by themselves, members of their party, or visitors during their stay.
We reserve the right to charge guests for:
Repair costs.
Replacement costs.
Additional cleaning required due to misuse, smoking inside or negligence.
Guests are responsible for their personal belongings during their stay. Casa de la Montaña accepts no responsibility for loss, theft, or damage to personal property unless required by applicable law.
11. Force Majeure
We shall not be liable for cancellations, interruptions, delays, or inability to provide accommodation due to events beyond our reasonable control, including but not limited to:
Natural disasters
Severe weather
Government restrictions
Power outages
Water supply disruptions
Public health emergencies
Strikes or transportation disruptions
In such situations, we will make reasonable efforts to assist guests but cannot guarantee compensation beyond legal requirements.
12. Privacy Statement
We value your privacy and collect only the information necessary to manage reservations and provide our services.
Cookies
Our website does not use cookies for analytics, advertising, profiling, or marketing purposes. We only use third party cookies for payment via Stripe.
Information We Collect
When making a reservation or contacting us, we may collect:
Name
Email address
Telephone number
Booking details
Guest information required for accommodation management
How We Use Your Data
Your information is used solely for:
Processing reservations
Communicating regarding your booking
Providing accommodation services
Complying with legal obligations
We do not sell, rent, or share your personal information with advertisers.
Data Retention
Personal booking data is automatically removed after the guest's checkout date unless:
Retention is required by law.
Financial or accounting regulations require longer storage.
A dispute or legal claim requires temporary retention.
Data Controller
The data controller and processor is:
Casa de la Montaña
Requests regarding your personal data, including access, correction, export, or deletion, may be submitted to:
We will respond in accordance with applicable European and Spanish privacy legislation, including the GDPR.
13. Intellectual Property
All content on this website, including text, photographs, branding, logos, and design elements, remains the property of Casa de la Montaña unless otherwise stated.
Content may not be copied, reproduced, or distributed without prior written permission.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Spain.
Any disputes arising from the use of this website or accommodation services shall be subject to the jurisdiction of the competent courts in Spain.
15. Contact
For questions regarding these Terms & Conditions, reservations, or privacy matters, please contact:
Casa de la Montaña
Email: info.delamontana@gmail.com
By making a reservation, guests confirm that they have read, understood, and agreed to these Terms & Conditions.